Service Level Agreement

SLA & Uptime Guarantee

We're committed to providing reliable, fast, and secure service. Here's what we guarantee.

99.9%

Guaranteed Uptime

<100ms

API Response Time

<24h

Support Response

<4h

Disaster Recovery

SLA by Plan

Feature	Free	Pro	Business
Uptime Guarantee	99.5%	99.9%	99.99%
Support Response Time	72h	24h	4h
Data Retention	7d	30d	90d

Service completely unavailable or data loss risk

Response: 15 minutes

Significant feature degradation affecting many users

Response: 1 hour

Non-critical issue with workaround available

Response: 4 hours

We continuously monitor all systems and services. Check our real-time status page for current performance.

Enterprise plans include custom SLA terms, dedicated support, and guaranteed response times.