Service Level Agreement
SLA & Uptime Guarantee
We're committed to providing reliable, fast, and secure service. Here's what we guarantee.
99.9%
Guaranteed Uptime
<100ms
API Response Time
<24h
Support Response
<4h
Disaster Recovery
SLA by Plan
| Feature | Free | Starter | Pro |
|---|---|---|---|
| Uptime Guarantee | 99.5% | 99.9% | 99.99% |
| Support Response Time | 72h | 24h | 4h |
| Data Retention | 7d | 30d | 90d |
Incident Response
Critical
Service completely unavailable or data loss risk
Response: 15 minutes
Major
Significant feature degradation affecting many users
Response: 1 hour
Minor
Non-critical issue with workaround available
Response: 4 hours
Continuous Security
We continuously monitor all systems and services. Check our real-time status page for current performance.
View Status PageNeed a Custom SLA?
Enterprise plans include custom SLA terms, dedicated support, and guaranteed response times.
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